Refunds & Returns
To start a return, the button below will direct you to your Order page. From there, simply copy Order No of the relevant item(s) and send us. Our customer service team will contact you.
- You may return any order within 7 days of delivery.
- Our customer service team strives to respond to all requests within 72 hours or less. We’re always available to help!
- Once an order has been placed, if you change your mind, you may cancel your order within the 8 hours by contacting us before it’s been shipped.
- After an item has shipped, if you’re unsatisfied for any reason, you can always contact us for further assistance.
- Refunds are processed back to the original payment method used to purchase the order.
- Typically, you can expect your payment provider to credit you for your refund within 14 business days. If you are having trouble locating your refund, we recommend contacting your payment provider for further assistance.
- Refunds for cash payments are issued in the form of gift cards.
- All GleeRay gift cards are valid as a one-time use only. We unfortunately cannot credit GleeRay gift cards back to your account once they’ve been used.
- GleeRay does not provide reimbursement for costs related to return shipping, customs fees, taxes, postal fees or VAT related costs.
- The balance and expiration date of a GleeRay gift card may be viewed in the Rewards section of your account. It will automatically be applied to the cost of your next order for all eligible products.
- GleeRay gift cards cannot be applied to shipping costs. Gift cards expire at midnight on the expiration date.
- Promotions are limited time offers and valid based on the terms of the offer. Promotions are not reissued once they have expired.