[/vc_column_text][vc_empty_space][vc_tta_accordion style=”modern” shape=”square” spacing=”5″ gap=”5″ c_icon=”chevron” c_position=”right” active_section=””][vc_tta_section title=”How long will it take get my package?” tab_id=”1519089538803-6c59c872-aa91″][vc_column_text]Orders typically ship within 3-5 days. Shipping times vary based on the individual store and destination. To view estimated shipping times for your orders, please visit the Order History page: www.gleeray.com. Or  Contact “Support” and choose “Where is my package?” for more information. You can track your package’s delivery progress at any time from this area.[/vc_column_text][/vc_tta_section][vc_tta_section title=”How do I track my order ?” tab_id=”1519089815171-1e8175bf-f9f7″][vc_column_text]

If you want to check the delivery status of your order, you can find the most updated tracking information by visiting the Order History page: www.gleeray.com.

Click on order and view your order’s estimated date of arrival and tracking history. Please note, depending on how the merchant ships your order, there may not be tracking information available.

If you have any other questions about the status of your order, you can contact our Customer Service team from our website: www.geleeray.com

[/vc_column_text][/vc_tta_section][vc_tta_section title=”What do I do if my item was shipped to the wrong address?” tab_id=”1519089905533-3a3eae7d-2e74″][vc_column_text]You’re only able to change the shipping address within the first 4 hours of completing your purchase. Once your order has shipped, it’s no longer possible to change the address. We recommend contacting your local postal office with your tracking numbers to see if they can reroute your order to another address.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Orders” tab_id=”1519089979525-c7cffca7-eb28″][vc_column_text]

How do I get help with my order?
For assistance, please contact our Customer Support team click contact.


Why is my order history empty?
If your order history is empty, it probably means your charges were declined when you tried to place your order. This means that we never actually accepted payment for your order. If you are seeing a charge on your bank statement, your bank should be able to process the amount back to your account within 5-7 days.


Why didn’t my order go through?

If your order did not go through or does not appear in your order history, it probably means your card was declined. Here are a few reasons why that may have happened.

  1. The card is expired.
  2. The account has insufficient funds.
  3. The card was reported as stolen or frozen.

If you are using a debit card, be sure it has a CVV and can be billed as a credit card. Your order will also not go through if the product is unable to ship to your country.


Where can I find an invoice for my order?
You can find your order invoice on your Order page by clicking “Order No”. This page as well as the confirmation email you received can be used as an invoice for your records. Please note, merchants are unable to attach an invoice to the outside of your package for customs purposes.